Terms of Service

1. Who you are contracting with

PlanningObjection.com is a trading name of Chembu Ltd, a company registered in England and Wales (company number 14000992), registered office 69 Chesterfield Road, St Andrews, Bristol, BS6 5DW.

In these terms “we” and “us” means Chembu Ltd, and “you” means the person buying the service. You can reach us at contact@planningobjection.com.

2. What we do

For £50 we will:

• find the planning application from the reference you give us,
• check what designations affect the site against public planning data,
• obtain your council's adopted local plan and the documents the applicant has submitted, so far as they are published,
• write an objection letter in your name, citing the policies that apply, and
• check every quotation and policy reference in that letter against the source documents before you see it.

The letter is delivered to a private page on this site and by email, usually within minutes. You can edit it, ask for a redraft, download it, or copy it.

3. What this is not

This is important, so we would rather be blunt about it than bury it.

We do not provide legal advice. We are not solicitors and nothing we produce is legal advice or creates a solicitor and client relationship.

We are not your retained planning consultant. We research and draft a representation. We do not advise you on strategy, attend committee, negotiate with officers, or act for you in any appeal.

We cannot promise an outcome. A council decides an application in accordance with its development plan unless material considerations indicate otherwise. A well argued objection has to be addressed in the officer's report. It cannot make the council refuse. Anyone who tells you otherwise is selling you something.

4. What you are responsible for

The letter goes to the council in your name and is published on the planning register with your name and address. Before you send it, you must read it and satisfy yourself that it is right.

In particular you are responsible for:

• the accuracy of anything you told us about yourself, your property and what you can see from it,
• checking statements of fact about the site, especially distances, compass directions and what neighbours a building faces, which we flag to you where we could not verify them,
• submitting the letter to the council yourself, before the consultation closes, and
• deciding whether to send it at all.

We check every quotation and policy number against the documents we read, and we tell you what we could not verify. That is a high standard and it is not the same as a guarantee that every sentence is correct.

5. Price and payment

The price is £50 for one objection letter relating to one planning application, payable before we write it. There is no subscription and no recurring charge. Payment is taken by Stripe; we never see or store your card details.

The free assessment, which tells you which grounds are available before you pay, costs nothing and carries no obligation.

6. Your right to cancel, and why you give it up

Because you are buying at a distance, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 would normally give you 14 days to cancel and get your money back.

The letter is written within minutes of payment, which is the point of the service, so we ask you to agree at checkout to us starting straight away. When you tick that box you are also acknowledging that you lose the 14 day right to cancel once the letter has been produced. If you would rather keep the statutory cancellation period, do not tick it and do not buy; the free assessment is still yours to use.

This does not affect the refund we offer below, and it does not affect your statutory rights where a service has not been carried out with reasonable care and skill.

7. Refunds

If the letter is not right, tell us within 48 hours at contact@planningobjection.com and we will refund you in full. You do not have to argue the point with us. See the refund policy for how that works.

8. Who owns the letter

You do. Once you have paid, the letter is yours to use, edit, submit, and share as you wish. We keep a copy so that you can come back to your letter page, and so that we can answer questions about it.

The rest of this site, including our software and our written guidance, remains ours.

9. Acceptable use

You may not use the service to harass a person, to make objections in someone else's name without their authority, or to submit objections in bulk to obstruct an application. Councils weigh the planning merits of the points raised, not the number of letters, and we will refuse or refund orders that look like that.

10. Our liability

We do not limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, our total liability arising out of any order is limited to the amount you paid for it. We are not liable for the outcome of a planning application, for a decision a council takes, or for losses arising because a letter was submitted late.

Nothing here excludes your rights under the Consumer Rights Act 2015.

11. Your data

How we handle your personal information is set out in our privacy policy. It matters here for one reason worth stating plainly: the details you give us are sent to an AI provider in order to produce the letter.

12. Changes, and the law that applies

We may change these terms. The version that applies to your order is the one published when you paid.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland you may bring proceedings in your own courts.